1. Information We Collect

When you book an Umrah package or contact us via WhatsApp, phone, or in person, Umrah-Packages.pk ("we", "us", "our") collects information including your name, contact details, passport and CNIC information, travel preferences, and any documentation required for visa processing.

2. How We Use Your Information

We use your information to process visa applications, book flights and hotels, arrange ground transport, and communicate with you before, during, and after your trip. We do not sell or rent your personal information to third parties.

3. Document Handling and Security

Original travel documents (passports, CNICs) provided for visa processing are handled with strict security protocols, including tracked courier services for pilgrims booking remotely from cities without a local office. Digital copies of documents are stored securely and accessed only by staff directly involved in your booking.

4. WhatsApp Communication

If you contact us via WhatsApp, your phone number and message content are used to respond to your inquiry and manage your booking. We may send booking confirmations, visa updates, and trip-related communications via WhatsApp with your understanding as part of our standard service.

5. Information Sharing for Visa and Travel Processing

Your documentation is shared as necessary with relevant authorities (including Saudi visa processing systems), airlines, and hotel partners solely for the purpose of completing your booking. This sharing is limited strictly to what's required for these specific services.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information held by us, subject to any ongoing legal or visa processing requirements. Contact us via the details on our Contact page to make such a request.

7. Contact Us

For questions about this Privacy Policy, contact us at info@umrah-packages.pk or via WhatsApp at 0321-8837423.